Defining an omni-shambles: California’s unemployment agency
Defining an omni-shambles: California’s unemployment agency
By: Thomas Buckley, Guest Contributor The organization’s crisis response has opened a window into how it truly feels about the public it serves On January 1, 2021, 1.4 million Californians woke up with something much worse than a hangover. They found a surprise email from the state’s Employment Development Department telling them that their unemployment...